Where is the app available?
Everywhere in Canada!
Is it available for Android or Blackberry?
As of right now, FreshPoints is only available for the iPhone. We are working out the kinks and perfecting the program before we expand to other devices, but you can stay tuned for any updates via our Facebook page!
Can you use FreshPoints with an iPod or iPad?
FreshPoints was built to be used with an iPhone and although you can use it with an iPod or iPad, you have to be a bit more patient with it. Since there is no auto-focus on the camera on either of these devices, make sure you are scanning in a well-lit room. Try your best to avoid any glare over the barcode and give the app an extra moment or two for it to register.
What is a promo code / referral code?
When you first create an account, there is a “Promo Code” field which asks you to enter in a username or promo code. Here, you can enter in one of two things:
- A promo code: This is a code we might give out to new users during a particular promotion.
- A username: If you are referred by someone, enter in their FreshPoints username and you will each earn 50 FreshPoints! You can refer up to 10 friends!
*If you are a blogger and would like to set up a promo code that can be used more than 10 times, email firstname.lastname@example.org.
Do I need a promo code or referral code to create a FreshPoints account?
Woops! I forgot my password… now what?
There is a link to reset your password from the login screen of the app. Once your email address has been confirmed, you will receive an email which will instruct you on how to change your password.
Will I lose all of my FreshPoints and content if I have to re-install or update my app?
No, as long as you login using the same username and password, everything will stay put.
What am I allowed to scan?
You can scan any purchased grocery item. A “grocery item” includes anything you can find in your standard grocery store such as:
- Food and beverage products
- Pet Food
- Household cleaning items: air freshener, bathroom & kitchen cleaner, paper towel, etc.
- Personal care products: shampoo, toilet paper, toothpaste, etc.
What prevents people from scanning everything in the grocery store?
We have plans to evolve FreshPoints into a more personalized list-based tool down the road, so the more accurately you record your purchases, the more relevant the app will become for you.
Are there any limits for scanning?
You can scan up to 50 items within 24 hours.
What is the lottery scan?
The lottery scan is what we call a “surprise and delight” that makes scanning more fun. Every now and then you’ll unlock a lottery scan that allows you to earn more than the base amount on your next scanned item.
I have been asked to take a picture of the product I just scanned. What are some tips to taking a great product photo?
- Capture the entire item in the photo so you can see the brand, the flavour, and the size.
- Find some good lighting
- Make sure the photo isn’t sideways
- Get rid of clutter in the background
- Take your time
I received a message in the app saying that I have reached my limit for product uploads. What does that mean?
There is a weekly limit of 100 new product uploads a week. Product uploads occur when you scan an item and the app asks you to take a photo of that product to submit to our database. Once you have hit your weekly limit, you are able to start uploading products again on the day of the week you uploaded your first photo i.e. If you uploaded your first product photo on Monday at 2:00 pm and you reached your limit on Friday, you can start uploading products again on the following Monday after 2:00 pm at the same pace you started uploading the previous week. So, if you uploaded 15 new products on Monday, you can upload up to 15 new products the following Monday.
How long does it take to receive my reward?
Most of our rewards are digital and are sent via email, so you will usually receive it within two business days. Our physical rewards – this includes Esso and Subway – are sent via snail mail and can take up to a week or two to be delivered.
*If there is a retailer that offers e-gift cards that you want to see offered in our collection of rewards, email us at email@example.com !
How often are the bonus offers updated?
The FreshPoints bonus offers are updated every Friday afternoon.
The bonus offer says I’ll earn 50 FreshPoints with this product but I only earned 25. What’s up with that?
We like to keep things interesting when it comes to bonus FreshPoints. For the most part, you will have to scan & rate the bonus item in order to receive the full amount of FreshPoints.
Who do I talk to about bugs or questions regarding my balance?
Email Maddie at firstname.lastname@example.org and provide a description of what is going on along with your FreshPoints username.